We respect your right to privacy and your right to view and update your personal information which we hold about you. We are committed to protecting your privacy when you visit our site or contact us in any way. We will only deal with your personal information in accordance with the Privacy Act 1993 and this privacy policy.

The information and descriptions presented on this website are intended as general information and are not necessarily complete descriptions of every product, indication for use, or contraindication for use. Please consult your physician for healthcare advice.

Gold Rock Shilajit™, also known as mineral pitch, is extolled in the Ayurvedic texts as a potent rejuvenative that boosts physical stamina and strengthens the entire physiology.

The Company’s products are intended and manufactured SOLELY for use as a natural dietary supplement / general purpose hand sanitiser and disinfectant and are not intended for any clinical, therapeutic, diagnostic, or any other medical use. Purchaser shall use the Company’s products only for Purchaser’s own requirements in accordance with the aforementioned intended use. WARNING: This product has not been registered with the Food and Drug Administration for therapeutic, diagnostic, or any medical use. It is a misuse of this product, and a possible violation of the law, to use this product for any other reason than the aforementioned intended use.

Unless otherwise specified, no products will be shipped until Purchaser has submitted a written purchase order to the Company. Purchase orders shall state: the Company products ordered, including model numbers, if applicable; quantity; requested delivery dates; billing address; shipping address; and shipping instructions.

Purchaser’s purchase orders shall not be subject to cancellation, changes or reductions in amount, or suspension of deliveries except upon the Company’s prior written consent and upon terms, which indemnify the Company against loss.

Delivery terms (per INCOTERMS 2010) for products shipped shall be as follows: FOB, except otherwise agreed in a written arrangement with the Company. All freight and handling charges will be prepaid by Purchaser and, when applicable, added to the invoice, unless otherwise arranged by Purchaser with the Company.

Any date of delivery furnished by the Company to Purchaser is determined from the date of the Company’s receipt of Purchaser’s purchase order and its agreement to payment terms as shown below. This date is only an estimate of the date of delivery and is not a guarantee of particular delivery date. The Company shall not be liable for a failure or delay in shipment. Purchaser’s order will be processed within 2-3 working days and a day or two longer for rural deliveries. If your order is placed at 1 pm on a public holiday, Saturday or Sunday, it will be dispatched on the following business day. Currently we only deliver within New Zealand and use Local couriers. For international deliveries please contact us at info@goldrockshilajit.pk Orders will be dispatched from our warehouse in New Zealand or a nominated third party pick/pack service. Delivery time will vary from region to region. Additional rural charges may apply. Tracking numbers are available upon request.

Errors or omissions in any Company quotation, acceptance, specification or other document shall be subject to correction at the Company’s discretion.

All e-commerce payments are immediate upon purchase. For distribution & wholesale customers, terms are net thirty (30) days from the date of the invoice, except where agreed otherwise in a written arrangement with the Company and where shipments of products are condition to a letter of credit received prior to each shipment. All payments shall be made in the currency specified on the Company’s invoice and may normally be made by electronic payment. If the Company reasonably believes that Purchaser’s financial condition compromises the ability to make timely payment per this paragraph, the Company may delay or postpone the delivery of products and condition shipment of products on full or partial advance payment or a bank guarantee.

Purchaser is responsible for all sales, GST, or related taxes applicable to the purchase of the Company’s products. The Company will add such taxes to the invoice and Purchaser will be responsible for payment of such taxes, unless Purchaser provides to the Company a valid exemption certificate or other document acceptable to the authority imposing the tax. Purchaser is responsible for all duties and other government fees applicable to the purchase and import of the Company’s products, unless the Delivery Terms are different and mutually agreed in writing.

Purchaser hereby grants to the Company, and the Company hereby reserves, a security interest in the products to secure Purchaser’s obligation to pay the invoice amount. The Purchaser agrees to cooperate in all respects in order that the Company may perfect such security interest. The Company shall release the security interest upon payment in full of the invoice amount.

Unless otherwise requested in writing by Purchaser, all Company products will be shipped by whatever means and carrier that the Company considers to be the most appropriate method of transportation. Risk of loss shall pass to the Purchaser upon delivery by the Company to the carrier, or, in the case of DDP or DAP terms, upon delivery to Purchaser.

Unless otherwise specified upon the Company’s acceptance of purchase order, all products are produced in accordance with the Company’s standard production processes. Specifications provided in the Company’s literature are subject to change without notice. The Company reserves the right to add, delete, alter or modify products at its discretion.

All custom orders must be specified in writing and are subject to the Company’s express acceptance. Furthermore, Purchaser shall, with respect to custom orders produced according to Purchaser’s specifications, defend the Company’s, at Purchaser’s expense, and pay all costs and damages of any kind (including the Company’s attorney’s fees) incurred by the Company as the result of any suit or other legal proceeding against the Company for infringement of any letters, patents, trademarks, copyrights, or other rights by reason of use of such specification, provided the Company promptly notifies Purchaser in writhing of such claim of, or suit for, infringement and tenders the defense thereof to Purchaser. Additionally, at the Company’s option, the Company may be separately represented in any such suit at the Company’s own expense.

By accepting delivery of any Company product, the Purchaser agrees to use that product only for its Intended Use. The Purchaser assumes, without limitation, all risk of injury, damage, or otherwise arising out of any use other than the Intended Use of a Company product.

Purchaser agrees to assume all liability arising out of any use other than the Intended Use of a Company product by any third party who has directly or indirectly obtained the product from Purchaser. In addition, Purchaser agrees to indemnify, defend, and hold harmless the Company against all inquiries, claims, damages, actions, causes of action, injuries, and litigation arising out of any use other than the Intended Use of a Company product purchased by Purchaser.

Purchaser shall notify the Company’s Customer Service Department @ info@goldrockshilajit.pk within ten (10) days of receipt of the Company’s products regarding any defect or deficiency therein, including questions regarding the invoice, mis-shipments or lost or damaged shipment. Failure to provide such notice to the Company shall be deemed acceptance of such Company products as complete and satisfactory to Purchaser.

Purchaser shall contact Company’s Customer Services Department @ info@goldrockshilajit.pk to return any damaged or faulty Company product. Proof of purchase along-with photographic evidence must be presented for a like-for- like replacement product (or closest similar product). Refunds will be offered only at the discretion of Company management.

ONLY THE EXPRESS LIMITED WARRANTIES SET FORTH IN THE COMPANY’s STANDARD WARRANTY POLICY SHALL APPLY TO THE COMPANY’s PRODUCTS. THE COMPANY HEREBY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. The Company’s standard warranty policy covering any Company products shall be NULL, VOID, AND OF NO EFFECT if the purchaser or any third party uses that product for any use other than the intended use of that product.

New Zealand law, excluding its choice of law rules, shall be controlling for all purposes regarding any claim or dispute between the Company and Purchaser. The sole and exclusive forum for any action commenced by Purchaser shall be in a state court in New Zealand.

Our website contains unique content owned exclusively by us, including the text, video and photographs. Any unauthorized use of our trademark or trade dress, copyrighted content, including copying the look and feel of our website or product design, is prohibited. Furthermore, we may, but are not obligated to, permit the submission of content generated by our users. You agree that if you submit any content to us, you are granting us a non-exclusive, irrevocable, universal right to reproduce the content for any reason and in any form, for the sole advantage of Gold Rock Ltd, financially or otherwise.

Gold Rock Ltd may, in its sole discretion, revise its Terms and Conditions Policy at any time. Any failure or delay by Gold Rock Ltd in enforcing any provision of its Terms and Conditions Policy will not be considered a waiver of such provision and will not prevent Gold Rock Ltd from enforcing the provision at a later date.